03 · Returns & refunds
How to open a return request
Seed sachets are humidity-sensitive. File a remedy request within 48 hours of the first successful delivery scan through Find my order, using order ID and clear photographs.
Cases we review
- Wrong product or pack count versus the order.
- Parcel lost after dispatch with no delivery scan.
- Packet arriving crushed, torn, or moisture-compromised in transit.
Cases we usually decline
- Change of mind after the packet left the Rishra packing desk.
- Germination outcomes driven by soil, season, watering, or storage after delivery.
- Requests filed without photos or after the 48-hour window without a documented courier delay.
How remedies resolve
Approved cases may receive a replacement packet when stock allows, store credit, or a refund to the original prepaid method. COD refunds follow the reverse logistics path agreed with the courier. Resolve times depend on photo clarity and partner confirmation — typically within 5–7 working days after we receive a complete claim.