02 · Privacy notice
Why we hold your data
MoonHigh Nursery keeps only what we need to run Your account access, fulfil seed orders, discourage abuse, and answer Customer help tickets. We do not sell or rent customer lists to advertisers.
Information we may hold
- Account: name, email, hashed password, verification status.
- Fulfilment: shipping address, phone, cart lines, payment mode, order identifiers.
- Support: messages and attachments sent through Message us, order support, or Find my order forms.
- Security: session tokens, approximate IP, and browser hints used to spot fraud.
How we use it
- Authenticate buyers and block abusive account registrations.
- Pick, pack, and hand parcels to logistics partners from 81/A.
- Send transactional notices about dispatch and delivery.
- Meet Indian bookkeeping and statutory retention duties.
How long we keep it
Commercial order records stay for the statutory retention period that applies in India. If optional marketing consent is collected later, you may withdraw it by writing to our support email.
Access and correction
Signed-in buyers may request a copy, correction, or deletion of personal data, except where law requires us to keep the record. Send the request from the email on the account to support.
Security measures
Passwords use one-way hashing. When cards or UPI are processed, full payment credentials stay with certified gateways and are not stored on our application servers.