Customer help

Your account How do I create an account? Flip

Register with your email and password. A 6-digit verification code lands in your inbox — enter it on the Your account page to verify before checkout.

Your account Why verify my email before checkout? Flip

Verified email keeps order confirmations, stock alerts, and support replies on course. Resend the code anytime from Your account if it expired.

Your account Where are my past purchases? Flip

Log in and open Past purchases to review past seed purchases, totals, and dispatch updates tied to your account.

Orders & tracking How do I track an order? Flip

Enter your order number and email on Find my order. Status emails send after checkout and when dispatch updates advance.

Orders & tracking Can I cancel or request a remedy? Flip

Open your order on the status page and submit a support form for cancellations, delivery issues, or refunds. Our team answers during working hours.

Orders & tracking When does confirmation arrive? Flip

An order confirmation email sends right after checkout. UPI prepaid orders continue to the payment gateway; COD orders queue for packing once confirmed.

Packets & quality How are packets packed? Flip

Seeds ship in moisture-safe foil packets so germination quality holds through transit.

Packets & quality What if a packet arrives damaged or wrong? Flip

Report quality concerns within 24 hours of delivery with photographs. See our Returns & refunds for eligibility and claim steps.

Packets & quality How should I store seeds after delivery? Flip

Keep packets sealed, cool, and dry until sowing. Avoid humidity and direct sun. Use within the recommended sowing window printed on the packet.

Checkout & payment Which payment methods are accepted? Flip

We accept UPI for prepaid orders and Cash on Delivery (COD) on eligible PIN codes. COD may include a ₹49 courier fee shown at checkout.

Checkout & payment Do prepaid orders ship free? Flip

Yes — UPI prepaid seed orders include free standard shipping. You are redirected to the payment gateway after placing the order.

Checkout & payment Do you deliver across India? Flip

Yes — we deliver nationwide subject to courier serviceability. Review the How we deliver for zones and handling details.